Terms and Conditions

Welcome to Celtic Aqua. These Terms and Conditions (“Terms”) govern your use of the Celtic Aqua website, products, services, subscriptions, and any related interactions with our business.

By accessing our website, purchasing products, or engaging our services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services.

1. Definitions

In these Terms:

• “Company,” “we,” “our,” or “us” means Celtic      Aqua.
• “Customer,” “you,” or “your” means any      person or entity using our website, purchasing our products, or engaging      our services.
• “Products” refers to all goods sold by      Celtic Aqua.
• “Services” refers to consultations,      maintenance, delivery, installation, subscriptions, or other business      services provided by Celtic Aqua.
• “Website” means the Celtic Aqua website and associated digital platforms.

2. Eligibility

You must be at least 18 years old and legally capable of entering binding contracts to use our services or purchase our products.

By placing an order, you confirm that:

• All information you provide is accurate and complete;
• You are authorised to use the payment method provided;
• You will comply with all applicable laws and regulations.

3. Products and Services

Celtic Aqua supplies drinking water products and related services, including but not limited to:

• Bottled drinking water;
• Water delivery services;
• Subscription or scheduled water supply services.

We make reasonable efforts to ensure all product descriptions, specifications, pricing, and availability information are accurate.

However:

• Water product packaging and labelling may vary from images displayed online;
• Supply availability may change without notice;
• Delivery schedules may be affected by demand, weather, logistics, or operational factors.
• We reserve the right to discontinue products or services at any time.

All products and services are subject to availability.

4. Pricing

All prices are listed in Australian Dollar- AUD unless otherwise stated.

Prices:

• May include or exclude taxes depending on jurisdiction;
• May change at any time without notice;
• Do not include delivery fees unless explicitly      stated.

The final total, including shipping and taxes, will be displayed before payment is completed.

5. Orders

By placing an order, you are making an offer to purchase products or services subject to these Terms.

We reserve the right to:

• Accept or reject any order;
• Cancel orders suspected of fraud or misuse;
• Limit quantities purchased.

An order is not confirmed until payment has been received and you receive written confirmation from Celtic Aqua.

6. Payment Terms

Payments must be made using approved payment methods.

You authorise Celtic Aqua to charge your selected payment method for all amounts due.

If payment is declined or reversed:

• Your order may be cancelled;
• Services may be suspended;
• Additional recovery costs may apply.

For business accounts or invoice arrangements:

• Payment terms are as per contract agreement from invoice date;
• Overdue invoices may incur interest at the maximum rate permitted by law.

7. Delivery of Drinking Water Products

Celtic Aqua delivers drinking water products to residential, commercial, and approved service locations.

Delivery times are estimates only and are not guaranteed.

Celtic Aqua is not responsible for delays caused by:

• Weather conditions;
• Traffic or transport disruptions;
• Restricted property access;
• Supply shortages;
• Events outside our reasonable control.

Customers must ensure:

• Accurate delivery details are provided;
• Safe and reasonable access to the delivery location;
• Someone is available to receive deliveries where required.

Risk in the products passes to you upon delivery.

If delivery cannot be completed due to customer-related issues, additional delivery fees may apply.

8. Returns, Refunds, and Water Quality

Returns and refunds are subject to our Refund Policy and applicable consumer protection laws.

Due to health and safety requirements relating to drinking water products:

• Opened bottled water products may not be eligible for return unless defective or contaminated;
• Return requests must be made within 5 days of delivery.

If you believe a product has a quality issue, contamination concern, or defect, you must notify Celtic Aqua as soon as reasonably possible.

We may request:

• Product batch details;
• Photos or supporting evidence;
• Access to inspect equipment where applicable.

Refunds:

• Will be processed to the original payment method;
• May exclude delivery charges unless required by law;
• May take several business days to appear depending on your financial institution.

Nothing in these Terms excludes consumer guarantees or rights that cannot legally be excluded.

9. Subscription Services (If Applicable)

If Celtic Aqua offers subscriptions or recurring services:

• Billing will occur automatically at the selected interval;
• You authorise recurring charges until cancellation;
• Subscription fees may change with reasonable notice.

You may cancel your subscription by providing written notice or through your account settings.

Cancellation does not entitle you to refunds for already billed periods unless required by law.

10. Product Handling and Customer Responsibilities

Customers are responsible for:

• Storing drinking water products in appropriate conditions;
• Following any handling or usage instructions provided by Celtic Aqua;
• Ensuring products are used before any stated expiry or best-before dates;
• Maintaining safe and hygienic handling practices.

Celtic Aqua is not responsible for product issues arising from:

• Improper storage after delivery;
• Product tampering by third parties;
• Exposure to unsuitable temperatures or environmental conditions;
• Failure to follow handling instructions.

Customers must ensure safe and reasonable access for scheduled deliveries where applicable.

11. Acceptable Use and User Conduct

You agree to use Celtic Aqua’s website, products, and services lawfully, respectfully, and in accordance with these Terms.

You must not:

• Use our website or services for unlawful purposes;
• Upload or distribute harmful, abusive, defamatory, hateful, or discriminatory content;
• Engage in harassment, bullying, threats, or offensive conduct;
• Send spam, unauthorised advertising, or promotional material;
• Attempt unauthorised access to systems, accounts, or data;
• Introduce viruses, malware, or malicious code;
• Interfere with website functionality or security;
• Copy, scrape, or exploit website content without      permission.

We reserve the right to investigate violations and take appropriate action, including suspending or permanently disabling user accounts.

12. Account Suspension and Termination

Celtic Aqua may suspend, restrict, or terminate access to accounts, services, or website functionality at our discretion where:

• These Terms are breached;
• Fraudulent or suspicious activity is detected;
• Payment obligations are not met;
• User conduct harms Celtic Aqua, other users, or third parties;
• Required by law or regulatory authorities.

We may remove content or cancel services without prior notice where reasonably necessary to protect our business, customers, or systems.

13. Intellectual Property and Copyright

All content on the Celtic Aqua website, including:

• Logos;
• Branding;
• Product descriptions;
• Graphics;
• Images;
• Text;
• Software;
• Designs;
• Documentation;

is owned by or licensed to Celtic Aqua and protected by copyright, trademark, and intellectual property laws.

Unless otherwise permitted in writing, you may not:

• Reproduce or redistribute content;
• Modify or adapt materials;
• Use content for commercial purposes;
• Remove copyright or proprietary notices.

Permitted personal or non-commercial use must retain all copyright and ownership notices.

14. Website Availability and Information Accuracy

Celtic Aqua aims to ensure the accuracy and availability of all website information and services.

However, we do not guarantee:

• That website content is error-free, complete, or current;
• Continuous or uninterrupted website availability;
• That the website will be free from technical      issues, delays, or downtime.

We reserve the right to:

• Modify or withdraw services;
• Correct errors or inaccuracies;
• Update pricing, product information, or content      without notice.

To the maximum extent permitted by law, Celtic Aqua is not liable for losses arising from reliance on website information, technical interruptions, or temporary service unavailability.

15. Payment, Cancellation, and Water Supply Transactions

By making a purchase or engaging our services, you authorise Celtic Aqua to process payments using your selected payment method.

We reserve the right to:

• Refuse or cancel transactions;
• Suspend services for failed or disputed payments;
• Verify payment details;
• Withdraw products or services from sale at any time.

If subscriptions or recurring payments apply, charges will continue until cancelled in accordance with these Terms.

You are responsible for ensuring your billing and payment details remain accurate and current.

16. Privacy

Your use of our website and services is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of personal information in accordance with that policy.

17. Warranties and Disclaimers

All content on the Celtic Aqua website, including:

• Logos;
• Branding;
• Product descriptions;
• Graphics;
• Images;
• Text;
• Software;
• Designs;

is owned by or licensed to Celtic Aqua and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written consent.

13. Website Use

You may use the website only for lawful purposes.

You must not:

• Introduce viruses or malicious code;
• Attempt to disrupt website functionality;
• Scrape or harvest data;
• Use automated systems without permission.

We reserve the right to suspend or terminate access for violations.

14. Privacy

Your use of our website and services is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of personal information in accordance with that policy.

15. Warranties and Disclaimers

To the fullest extent permitted by law:

• Products and services are provided “as is” and “as available”;
• We do not guarantee uninterrupted or error-free operation;
• We disclaim all implied warranties except those that cannot legally be excluded.

Where warranties apply, they are limited to the remedies permitted under applicable law.

16. Limitation of Liability

To the maximum extent permitted by law, Celtic Aqua shall not be liable for:

• Indirect or consequential losses;
• Loss of profits;
• Loss of data;
• Business interruption;
• Loss arising from misuse of products.

Our total liability relating to any claim shall not exceed the amount paid by you for the relevant product or service.

Nothing in these Terms excludes liability that cannot legally be excluded.

18. Indemnity

You agree to indemnify and hold harmless Celtic Aqua, its directors, employees, contractors, and affiliates from any claims, damages, liabilities, or expenses arising from:

• Your breach of these Terms;
• Your misuse of products or services;
• Your violation of applicable laws or third-party rights.

19. Force Majeure

Celtic Aqua is not liable for failure or delay caused by circumstances beyond our reasonable control, including:

• Natural disasters;
• Government actions;
• Supply shortages;
• Industrial disputes;
• Cyber incidents;
• Transportation disruptions.

20. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of third-party sites.

Accessing third-party websites is at your own risk.

21. Termination

We reserve the right to suspend or terminate access to our website or services at our discretion where:

• These Terms are breached;
• Fraud or unlawful activity is suspected;
• Required by law.

Termination does not affect accrued rights or obligations.

22. Governing Law

These Terms are governed by the laws of [Insert Jurisdiction].

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

23. Changes to These Terms

Celtic Aqua may update these Terms from time to time.

Updated Terms will be published on our website with a revised effective date.

Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

25. Entire Agreement

These Terms, together with any policies referenced herein, constitute the entire agreement between you and Celtic Aqua regarding the use of our products and services.