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Privacy Policy

  

Celtic Aqua (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, purchase our drinking water products, or interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

  

1. Information We Collect

We may collect the following types of personal information:

Personal Information

Including:

  • Full name 
  • Email address 
  • Phone number 
  • Billing and delivery address 
  • Payment details 
  • Account login information (if applicable) 

Transaction Information

Including:

  • Products purchased 
  • Delivery information 
  • Payment history 
  • Order records 

Technical Information

When you visit our website, we may automatically collect:

  • IP address 
  • Browser type 
  • Device information 
  • Website usage data 
  • Cookies and analytics data 

  

2. How We Collect Information

We collect information when you:

  • Place an order 
  • Contact us 
  • Subscribe to updates or promotions 
  • Use our website 
  • Communicate with customer support 
  • Participate in surveys or promotions 

We may also collect information through cookies and similar technologies.

  

3. How We Use Your Information

We use your information to:

  • Process and deliver orders 
  • Provide customer support 
  • Communicate about products and services 
  • Process payments 
  • Improve our website and services 
  • Maintain product quality and safety 
  • Send marketing communications (where permitted) 
  • Comply with legal obligations 

  

4. Marketing Communications

We may send promotional emails, offers, or updates about Celtic Aqua products and services.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails; or 
  • Contacting us directly. 

We will not send unsolicited marketing communications where prohibited by law.

  

5. Cookies and Analytics

Our website may use cookies and similar tracking technologies to:

  • Improve website functionality 
  • Analyse website traffic 
  • Remember user preferences 
  • Enhance user experience 

You may disable cookies through your browser settings; however, some website features may not function properly.

  

6. Payment Information

Payments may be processed through third-party payment providers.

Celtic Aqua does not store full credit card details unless legally permitted and securely managed.

Third-party payment processors handle payment information in accordance with their own privacy and security policies.

  

7. Disclosure of Information

We may disclose personal information to:

  • Delivery and logistics providers 
  • Payment processors 
  • IT and website service providers 
  • Professional advisers 
  • Government or regulatory authorities where required      by law 

We do not sell personal information to third parties.

  

8. Data Storage and Security

We take reasonable steps to protect personal information from:

  • Unauthorised access 
  • Loss 
  • Misuse 
  • Disclosure 
  • Alteration 

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

  

9. Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • Provide products and services 
  • Meet legal and regulatory obligations 
  • Resolve disputes 
  • Enforce agreements 

When information is no longer required, we will securely delete or de-identify it where practicable.

  

10. Your Rights

Depending on applicable laws, you may have rights to:

  • Access personal information we hold about you 
  • Request correction of inaccurate information 
  • Request deletion of personal information 
  • Object to certain processing activities 
  • Withdraw consent where applicable 

Requests may be subject to identity verification and legal limitations.

  

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

You access third-party websites at your own risk.

  

12. Children’s Privacy

Celtic Aqua does not knowingly collect personal information from children under the age of 13 (or applicable minimum age in your jurisdiction).

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

  

13. International Data Transfers

Where necessary, personal information may be processed or stored outside your country of residence.

By using our services, you consent to such transfers where permitted by law.

  

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on our website with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

  

15. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact:

operations@celticaqua.com

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